There may be security software that is preventing the game form downloading and installing.If you enjoy fun games and online gaming, you should consider downloading free Big Fish Games for PC.

Game Crashing, Freezing, or Blank Screen.

If you continue to experience display issues, please see the following article for more helpful troubleshooting steps:

Restart the computer then try the game again.

In this menu, you should see an option that says ‘ Change the size of text, apps and other items:' Select the slider for this option and set it to 100%.

Sometimes, issues can appear if the DPI is set too high or too low. The DPI helps display the image on the screen. If the issue continues, try checking the dots per inch (DPI) setting.

Once the updates are complete, restart your computer and try downloading or playing your game again.

Make sure to download and install all critical updates.

Make sure that the check box for Check online for updates from Windows Update is selected.It may be installed by running Windows Update. A Service Pack is now available for Windows 10. Windows Update keeps your software current by installing the latest features available from Microsoft.

However, if you see display issues such as games crashing, freezing, or failing to play after updating, try the steps below. Games should play normally after upgrading to Windows 10. What if my games crash, freeze, or won't play? Please refer to the following help article should this happen: When a major change is made to a computer, such as upgrading the operating system, the computer may display a 'security key request' when you try to install or open a game. The update process should keep all of your games and applications installed. Will I lose my games if I upgrade to Windows 10? We highly recommend checking the following Microsoft page for further information:įollowing all of Microsoft's guidelines will help ensure that your system is ready for the upgrade and that the process goes smoothly. Yes, with regards to our games, Windows 10 is fully supported as an operating system should you choose to make the upgrade. Trouble with the Big Fish Games app (Game Manager)?.What if my games crash, freeze, or won't play?.Will I lose my games if I upgrade to Windows 10?.This article offers common troubleshooting steps in case you encounter any technical issues while playing on Windows 10.Ĭlick an item in the list below to jump to that section: Where can I find help for games on Windows 10?

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